1. Introduction

These Terms and Conditions ("Terms") govern the use of the website and services provided by Xueli Love Australia Pty Ltd ("Company", "we", "our", "us").

By accessing our website or using our services, you agree to be bound by these Terms together with our Privacy Policy, which forms part of these Terms.

If you do not agree with these Terms, you must not use our services.

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2. Nature of Services

Xueli Love Australia Pty Ltd provides relationship consulting, social introduction, and matchmaking-related services.

Our services may include:

• Client consultations

• Relationship coaching or advisory services

• Social introduction or referral services

• Membership-based programs

• Event or activity coordination

The Company does not:

• Guarantee the formation of a relationship or marriage

• Act as a migration agent or provide immigration advice

• Conduct background investigations beyond reasonable verification

• Guarantee compatibility, outcomes, or long-term results

All services are provided on a best‑effort basis.

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3. Eligibility

Clients must:

• Be at least 18 years of age

• Provide accurate and truthful information

• Have legal capacity to enter into a binding agreement

We reserve the right to refuse or terminate services at our discretion where eligibility requirements are not met.

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4. Client Responsibilities

Clients agree to:

• Provide accurate and current information

• Update information where changes occur

• Use services respectfully and lawfully

• Not misrepresent identity or intentions

• Not misuse information of other clients

The Company is not responsible for consequences arising from inaccurate or incomplete information provided by clients.

 

5. Fees and Payments

Fees, packages, and payment terms are communicated prior to engagement.

Unless otherwise stated:

• Fees are non-refundable once services commence

• Unused services are not redeemable for cash

• The Company may revise pricing with prior notice

 

6. Confidentiality and Privacy

6.1 Confidential Information

All personal information provided by clients is treated as confidential and handled in accordance with the Company’s published Privacy Policy.

6.2 Use of Information

Client information is collected and used solely for delivering agreed services and internal administration.

6.3 Client Privacy Commitment

The Company prioritizes the protection of all client information. Identifiable client information will not be disclosed to any party under any circumstances except when the client has provided explicit written consent.

Where disclosure is permitted by the client, the Company will take reasonable steps to protect client identity and may provide information in aggregated, anonymised, or de-identified form whenever possible.

This confidentiality commitment continues after termination of services.

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7. Limitation of Liability

To the maximum extent permitted by law:

• The Company makes no warranties regarding outcomes of services

• We are not liable for emotional, personal, or relational outcomes

• Liability is limited to the amount paid for the relevant service

Nothing in these Terms excludes rights under Australian Consumer Law.

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8. Third‑Party Platforms

Our services may involve communication through third‑party platforms.

We are not responsible for the privacy practices or security of external platforms.

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9. Suspension and Termination

We may suspend or terminate services where:

• These Terms are breached

• Misconduct or misuse occurs

• Continued service is no longer appropriate

Termination does not affect accrued rights or confidentiality obligations.

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10. Intellectual Property

All website content, materials, trademarks, and branding remain the property of the Company and may not be reproduced without written permission.

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11. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes are subject to the exclusive jurisdiction of NSW courts.

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12. Updates to Terms

We may amend these Terms from time to time. The latest version will be published on our website and applies upon publication.

 

Client Agreement – Privacy Clause 

The Company prioritizes the protection of all client information. Client information constitutes confidential and sensitive personal information.

Identifiable client information will not be disclosed to any party under any circumstances except when the client has provided explicit written consent.

Where disclosure is permitted by the client, the Company will take reasonable steps to protect client identity and may provide information in aggregated, anonymised, or de-identified form whenever possible.

This confidentiality commitment continues after termination of services.

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Privacy Policy

1. Introduction

Xueli Love Australia Pty Ltd ("we", "our", "us") respects the privacy of individuals and is committed to handling personal information responsibly.

This Privacy Policy explains how personal information is managed, and confidentiality is a key part of our professional obligations.

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2. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including:

• Name and basic personal details

• Contact information

• Service-related preferences and background information voluntarily provided

• Verification information where required

• Payment and transaction records

• Communications relating to our services

We take reasonable steps to ensure that only relevant and proportionate information is collected.

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3. Sensitive Information

Some information may constitute sensitive information, including:

• Relationship or marital background

• Personal circumstances

• Family or cultural considerations

• Identity verification documents

Sensitive information is collected and used only where reasonably necessary and with the individual’s explicit consent.

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4. How Information Is Collected

Information may be collected through:

• Website enquiries or registrations

• Client onboarding processes

• Consultations (online or in person)

• Written or electronic correspondence

• Service agreements

 

5. Purpose of Collection

Personal information is collected and used solely for purposes directly related to:

• Providing agreed services

• Managing client relationships

• Internal administration and quality assurance

 

6. Use and Disclosure of Information

Identifiable client information will not be disclosed to any party under any circumstances except when the client has provided explicit written consent.

Where disclosure is permitted by the client, the Company will take reasonable steps to protect client identity and may provide information in aggregated, anonymised, or de-identified form whenever possible.

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7. Data Security

We maintain appropriate safeguards including:

• Secure digital storage

• Restricted access controls

• Confidentiality obligations

• Periodic compliance reviews

 

8. Data Retention

Information is retained only as long as necessary to meet operational obligations and is then securely destroyed or de-identified.

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9. Access and Correction

Individuals may request access to or correction of personal information, subject to internal procedures.

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10. Cookies and Analytics

Our website may use cookies or analytics tools for functionality and performance improvement. These do not personally identify individuals.

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11. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will be published on our website.

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12. Privacy Commitment

We recognise that trust and confidentiality are fundamental to our services. All personal information is handled with care, discretion, and only disclosed with the client’s explicit written consent.